BaseCheck app privacy policy

Information we collect

You may provide photos, a written description, scan type, answers about the property, and an address or approximate location. We also process the resulting risk score and report, your account email, and any feedback or bug report you send. Our service receives technical request and device information needed to deliver, secure and troubleshoot the app.

If you buy a full report, Apple or Google processes the payment. We receive purchase identifiers and status needed to verify access and handle refunds; we do not receive or store your payment-card number.

How we use and share it

We use this information to generate and save your screening result, give you access to a purchased report, respond to support requests, and operate, secure and improve the service. We may use anonymised or de-identified examples to improve quality. Photos, descriptions and property context may be processed by an AI provider to produce your report. Cloud hosting, database, email and payment-verification providers process information for these purposes. Some providers may be overseas, including in the United States; we take reasonable steps to protect information shared overseas under New Zealand privacy law.

We do not sell your personal information. Your report is not public by default. If you choose to share a report link or export a PDF, recipients you select may see that content. Avoid including private information that is not needed for the assessment.

Camera, photos and tracking

The app requests camera access when you choose to take a photo. You can instead select images from your device using its photo picker. The photos you select are uploaded for the assessment. You can manage camera access in your device settings.

The separate app service does not include the website's advertising conversion tags or product-analytics scripts. Hosting and security systems still process technical request information to keep the service working.

Storage and deletion

We retain account information, uploads, reports and purchase-access records while needed to provide the service, and may retain limited information for legal, financial, security or fraud-prevention duties. After account deletion, we retain a one-way store transaction hash and limited store details to prevent the same purchase being reused. This record has no fixed expiry in the current app design and may still be matched with records held by Apple or Google; it does not contain your account or report ID, photos, or the original receipt. You can ask to access, correct or delete your information by emailing info@basecheck.co.nz. You can also start account deletion through the app or its public deletion page.

Children and your rights

BaseCheck is not intended for people under 18. New Zealand users may have rights under the Privacy Act 2020. If you are not satisfied with our response to a privacy concern, you can contact the Office of the Privacy Commissioner.

Contact and changes

Contact info@basecheck.co.nz with privacy questions. We may update this policy as the app changes, and will make significant changes reasonably visible before they take effect.